#  Transition from Mayor’s Hotline to a 311 Service System 

 



The Field Lab partnered with the City of Boston to examine how transitioning from the Mayor’s Hotline to a 311 service model could affect service requests and response patterns.



 

 ### Project Partner

City of Boston, Massachusetts



 

 ### Project Summary

Students worked with call data to analyze expected changes in call volumes, service categorization, and operational demands under a centralized 311 system.



 

 ### Areas of Focus

The team examined call volume projections, service request types, workflow changes, staffing implications, and service delivery patterns associated with the transition to 311.



 

  

 

 

 

 



 

 See also:- [ Boston ](/city/boston)
- [ MLD-412: Greater Boston Advanced Applied Field Lab ](/course/mld-412-greater-boston-advanced-applied-field-lab)
- [ Fiscal, Operational and Budgetary Analysis ](/policy-areas/fiscal-operational-and-budgetary-analysis)
- [ 2014 ](/year/2014-0)